Terms and conditions

About Lofiloo AB

The company is based in Bromma, Sweden.

The company's mailing address is Grindstuvägen 40-42 , 1 tr, 167 33 Bromma.

Order

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about the product(s), price, billing and shipping address.

If something is wrong with the order confirmation, please contact us by e-mail: info@lofiloo.se.

Handling and Shipping

Products are normally shipped within 72 hours depending of the product(s).

Pottery and glassware will be thoroughly packed to prevent damage during delivery. Please understand that weight increases by packing materials.
Normal delivery method does not offer compensation for traceability, loss and damages. If you want it to be trackable, please contact us.
We will gladly combine shipping for items under 2 kg.

Shipping within Sweden is primarily done by DB Schenker.
Normal delivery times are 2-5 business days.

Shipping outside the EU is primarily done by Postnord.
Normal delivery times are 4-30 business days depending on country and time of customs clearance.
If delays in your delivery should occur (without notification) please contact: info@lofiloo.se

Shipping costs depend on the goods and according to Postnord's valid price list.

Prices

All prices in the shop are quoted in SEK and all prices are inclusive of 25% VAT.
We reserve ourselves for price changes due to price change from supplier, erroneous price prints in the price list, and price errors due to incorrect information and reserves the right to adjust the price.

Return Policy

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.

5.1 When using your right of withdrawal:
You must report that you want to return the item by sending an e-mail to: info@lofiloo.se

Your message must include, your name, address, e-mail address, order number and a clearly stated return item specification.

You should return the products to us immediately and within 14 days of the voucher.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packed and in original packaging.

On the refund amount, we reserve the right to deduct a sum corresponding to the depreciation compared to the original value of the product for used or damaged product.

5.2 The right of withdrawal does not apply to:
Products that have been sealed due to health or hygiene reasons and in which the seal has been broken.

All other products that have sealed and where the seal has been broken.

Custom made products that has been tailored or specifically modified for you.

Services that have been completed and where you explicitly consent to the service commencing without a right of withdrawal.

Goods that can quickly deteriorate, such as food.

Loose numbers of newspapers or magazines.

Complaints and complaints

We will inspect all products before sending them to you. Should the product still be damaged or defect when it arrives, we undertake to comply with the applicable consumer protection laws, free of charge.

You must always contact us for approval before returning a defective product.

The complaint must be sent immediately after the defect has been detected.

6.1 How do you apply for complaint?
Any errors and defects must be promptly addressed to: info@lofiloo.se

Enter your name, address, e-mail address, order number and a detailed description of the error.

If we cannot fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws.

We are responsible for return shipping at approved complaints.

We reserve the right to deny a complaint if it appears that the product is not incorrect in accordance with current consumer protection legislation.

In case of complaints, we follow guidelines from the General Complaints Board, see arn.se

Limitation of Liability

We accept no liability for indirect damages that may arise due to the product.

We do not accept any liability for delays/errors due to circumstances outside the Company's current (Force Majeure). These circumstances may include, for example, labor conflict, fire, war, government decision, reduced or missing delivery from supplier.

No liability is taken for any changes to products / product features that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve ourselves for any printing errors on this site as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the display, photo quality and resolution. We always try to expose the products as accurately as possible.

Cookies Information

According to the Act on Electronic Information, visitors to a website for privacy purposes should be informed that cookies are used. The information in the cookie is possible to use to follow a user's browsing. Cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. You can set your browser to automatically deny cookies.

More information can be found on the Post and Telecom Agency's website.

Personal data

By shopping at Lofiloo you accepts our data protection policy and our processing of your personal information. We protect your personal privacy and do not collect more information than necessary to process your order. We do not sell or otherwise distribute your information to third parties without legal basis.

Lofiloo is responsible for the processing of personal data that you provided to us as a customer. Your personal information is processed by us in order to handle your order as well as in those times when you have requested newsletters or promotional offers to customize marketing for your individual needs.

Below information is a summary of how we comply with Data Protection Regulation (GDPR) stores and processes your data.

10.1 What is a personal task?
A personal data is all information directly or indirectly attributable to a natural person.

10.2 What data do we store?
In order to handle your order and answer questions related to your order (customer service), we will store your first and last name, address, phone number, email address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example, to complete the agreement between us or to comply with a legal obligation, such as the accounting laws.

10.3 Legal basis
In connection with a purchase, your personal information is processed to complete the agreement with you.

Marketing, promotions and similar mailings will be made with the consent of you.

10.4 What tasks are shared and for what purpose?

10.4.1 Payment provider
Upon completion of purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and phone number. If you choose to pay with invoice, you will also be saved with your payment provider. The information is saved in order to complete the purchase and to protect the parties from fraud.

The payment providers (payment services) we use are: Visa, Mastercard, Linkpay.

10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address of delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.

The freight companies we work with are: Postnord, Schenker.

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, share your first name, surname and e-mail address with our newsletter provider. This is to keep you updated with information and promotional offers.

We use for mailing newsletters.

10.5 Right of access
You have the right to extract any information about yourself that is stored by us. Extracts are delivered electronically in a readable format.

10.6 Right to rectification
You are entitled to ask us to update incorrect information or to supplement information that is inadequate.

10.7 The right to be forgotten
You can at any time request that the information relating to you be deleted. There are few exceptions to the right to delete, such as if it is to be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection
Lofiloo is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 Then we protect your personal information
We use industry standards such as SSL / TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal information and passwords.

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the Terms will be published online on the site. The changed terms are considered accepted in connection with orders or visits to the site.

Dispute and law choice

In the event that a dispute cannot be resolved in agreement with the company's customer service and customer, you can, as a customer, contact the General Complaints Board, see arn.se

For accommodation in a EU country other than Sweden, complaints can be made online via the EU Commission's Dispute Settlement Platform, see https://ec.europa.eu/consumers/odr

In case of dispute, we will follow a decision from ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.